Family Centers Honors Employees for Exceptional Customer Service
At its employee-wide Town Hall Meeting on June 12, Family Centers recognized five employees for customer service excellence.
For consistently embodying Family Centers’ core values and providing exceptional service to both internal and external customers, IT Support Specialist Steve Bozos, School Based Health Center Office Support Specialist Karen Fallon, RITE Program Coordinator Jessica Herlihy, Social Worker Michelle Krepak and Office Manager Victoria Tapia, were named Family Centers 2014 “Customer Service Ambassadors”.
As part of an agency-wide customer service initiative called CSI:FC, the annual Customer Service Ambassador Award honors employees who go above and beyond the call of duty to customer needs are met. Winners were nominated by fellow Family Centers employees.
“CSI:FC has had a profound impact on our agency culture since it launched last year,” said Family Centers’ President Bob Arnold. “Our Customer Service Ambassadors’ positive approach and consistent use of Family Centers’ standards of excellence inspires us all.”
Established in 2011, CSI:FC celebrates Family Centers’ rich culture of excellent service delivery, while indentifies ways to improve. The initiative is based on seven Standards of Excellence, which incorporate Family Centers’ organizational value statement and provides employees with guidelines that should be considered when working with customers.
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