Family Centers Employees Recognized for Customer Service Excellence
Greenwich, Conn. (June 24, 2024) – At its employee-wide Town Hall Meeting on June 6, Family Centers recognized six employees for customer service excellence.
For consistently embodying Family Centers’ core values and providing exceptional service to both internal and external customers, Housing Resource Program Manager Stefanie Louis, Family Self Sufficiency Coordinator Barbara Moscova, Client Support Specialist Yaisset Camano, OEC-Parents as Teachers Coordinator and Group Facilitator Carmen Izaguirre Medina, Stamford CARES Medical Case Manager and 340b Coordinator Dolly Gallegos and Early Care and Education Site Manager Molly Milligan were named Family Centers’ 2024 “Customer Service Ambassadors”.
As part of an agency-wide customer service initiative called CSI:FC (Customer Service Initiative: Family Centers), the annual Customer Service Ambassador Award honors employees who go above and beyond the call of duty to ensure customer needs are met. Winners were nominated by fellow Family Centers employees.
“Providing superior customer service is an integral component of our culture, and we continuously strive to build on our excellent reputation,” said CEO Bob Arnold. “Our Customer Service Ambassadors’ positive approach and the way they uphold Family Centers’ standards of excellence inspires us all.”
Established in 2011, CSI:FC celebrates Family Centers’ rich culture of excellent service delivery, while indentifies ways to improve. The initiative is based on seven Standards of Excellence, which incorporate Family Centers’ organizational value statement and provides employees with guidelines that should be considered when working with customers.
Family Centers is a private, nonprofit organization offering health, education and human service programs to children, adults and families in Fairfield County. Over 300 professionals and 500 trained volunteers work together to provide more than 24,000 residents with a holistic, wrap-around approach to care. Family Centers is Joint Commission accredited in Ambulatory Health Care, Behavioral Health Care and Human Services. Family Centers’ Early Care and Education programs are accredited by the National Association for the Education of Young Children (NAEYC), and the agency is licensed by the State of Connecticut Department of Public Health. Visit www.familycenters.org for additional information.
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